Terms & Conditions

# QUICKOPD – TERMS AND CONDITIONS **Effective Date:** 18 October 2026 **Website:** https://www.quickopd.com **Brand Name:** Quick OPD **Operated by:** M/s. Shareatopic Online Services **Location:** Khammam, Telangana, India Please read these Terms and Conditions carefully before using QuickOPD. By accessing the website, submitting a booking request or using our services, you agree to these Terms and Conditions. ## 1. Nature and Scope of Services QuickOPD is an online technology platform that facilitates doctor appointment bookings with participating hospitals and clinics. QuickOPD supports the following appointment types: 1. **In-clinic consultation:** Booking an appointment to visit the selected hospital or clinic for a physical consultation. 2. **Video consultation:** Submitting an appointment request for a remote consultation with a doctor, coordinated by the selected hospital through its WhatsApp number or other communication arrangements. QuickOPD acts as a technology facilitator. It does not itself provide medical consultations, diagnose medical conditions, prescribe medicines or manage hospital operations. ## 2. Appointment Booking and Confirmation ### 2.1 Hospital-Created Schedules Appointment schedules displayed on QuickOPD are created and managed by the respective hospitals or their authorized staff. Hospitals are responsible for setting their schedules, sessions, appointment limits and availability. ### 2.2 Confirmed Appointments When an appointment is successfully created on QuickOPD from a schedule made available by the hospital, the appointment is considered confirmed. QuickOPD facilitates the booking through the hospital's published schedule. Patients are not required to obtain a separate acceptance merely because the booking has already been successfully created and confirmed. The hospital remains responsible for maintaining its schedules and managing subsequent operational changes, including unexpected doctor unavailability. ### 2.3 Accurate Patient Information Patients must provide accurate and complete information requested during booking, including their name, mobile number and relevant appointment details. QuickOPD may contact the patient or coordinate with the selected hospital if clarification is required to process a booking. ## 3. In-Clinic Appointments QuickOPD enables patients to book appointments for physical consultations at the selected hospital or clinic. Patients should review the hospital address, doctor details, appointment date, session and other booking information before visiting. The hospital is responsible for its consultation arrangements, doctor availability, hospital facilities, waiting times, queue management and clinical services. Where an OP number or queue-tracking feature is available, the relevant information is managed or updated by hospital staff. The accuracy and timeliness of these updates depend on the information provided by the hospital. ## 4. Video Consultation Bookings ### 4.1 Booking Process Patients may select the **Video Consultation** option on QuickOPD and submit the required booking details. Once the booking request is successfully created, QuickOPD transmits the relevant information to the selected hospital through the platform. ### 4.2 Hospital Coordination Through WhatsApp After receiving the request, the hospital or its authorized staff is responsible for contacting the patient through the hospital's WhatsApp number to coordinate the video consultation. The hospital will communicate the consultation arrangements, timing and other necessary instructions to the patient. Patients should provide a valid mobile number and remain reachable through the contact details submitted during booking. ### 4.3 Hospital and Doctor Responsibilities The hospital and doctor are responsible for: - Reviewing and coordinating the video consultation request. - Contacting the patient and communicating the consultation arrangements. - Conducting the consultation and providing medical advice. - Determining the suitability of a video consultation and recommending an in-person visit when clinically necessary. - Managing doctor availability, consultation timing and applicable consultation fees. QuickOPD facilitates the booking request but does not conduct the video consultation or guarantee the availability, quality or uninterrupted operation of WhatsApp, internet connectivity or the hospital's communication systems. A confirmed booking does not guarantee that a video call will be technically possible under all circumstances. ## 5. Hospital and Doctor Responsibilities The participating hospital is responsible for creating and maintaining its schedules and managing appointment capacity. The hospital and doctor are responsible for their respective medical and operational activities, including: - Doctor availability and schedule changes. - Consultation fees and hospital charges. - Patient communication and appointment coordination. - Medical examinations, diagnosis, treatment and prescriptions. - Clinical decisions, professional conduct and patient care. - Hospital facilities, waiting times and other hospital-side services. If a doctor becomes unexpectedly unavailable or the hospital changes its schedule after an appointment has been confirmed, the patient may contact the hospital directly and may also contact QuickOPD Customer Care for assistance under Section 7. ## 6. Fees and Payments QuickOPD may charge a service or convenience fee for facilitating online bookings. The applicable fee will be displayed during the booking or payment process. The QuickOPD service or convenience fee is separate from the doctor's consultation fee or other charges levied by the hospital. Unless expressly stated otherwise during booking, the hospital or doctor is responsible for communicating and collecting the applicable consultation fee. Patients must review the displayed charges before completing payment. Payments must be made through the payment methods made available on the platform. ## 7. Cancellation, Doctor Unavailability and Refunds ### 7.1 General Refund Policy Payments made for bookings and QuickOPD service or convenience fees are generally non-refundable, except where a refund is required by applicable law or expressly provided for in the applicable Refund Policy. ### 7.2 Payment Made but Appointment Not Created If payment is successfully completed but an appointment cannot be created because the selected slot is already booked or unavailable, the patient may be eligible for a refund of the affected payment. After verification, QuickOPD will initiate the refund in accordance with its published Refund Policy and applicable requirements. ### 7.3 Unexpected Doctor Unavailability An appointment created from a hospital-created schedule is considered confirmed. However, unforeseen circumstances may cause a doctor to become unavailable or a hospital to change its schedule. The hospital is responsible for managing such circumstances and informing affected patients. QuickOPD does not ordinarily provide a cash refund solely because a doctor becomes unexpectedly unavailable or the hospital changes its schedule, except where required by applicable law. As a customer-support measure, QuickOPD may identify affected patients in coordination with the hospital and offer eligible patients a free appointment on a future occasion with an eligible doctor through the platform, subject to availability and applicable arrangements. Patients may contact QuickOPD Customer Care for assistance. This customer-support benefit is not redeemable for cash or monetary compensation. ### 7.4 Refund Requests and Applicable Law Refund requests will be handled according to the published Refund Policy and applicable law. Nothing in these Terms and Conditions excludes any mandatory rights or remedies available to a patient under applicable law. ## 8. QuickOPD's Role and Limitation of Responsibility QuickOPD provides technology to facilitate appointment booking and related communication between patients and participating hospitals. QuickOPD does not independently manage hospital schedules, determine the number of appointments a hospital can accept, control doctor availability or conduct medical consultations. To the extent permitted by applicable law, QuickOPD is not responsible for hospital-side operational changes, doctor delays, doctor unavailability, hospital waiting times or failures in communication systems operated by third parties. Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law. ## 9. Medical Disclaimer QuickOPD is not a healthcare provider and does not provide medical advice, diagnosis or treatment. The decision to consult a doctor and the medical decisions made during a consultation remain matters between the patient and the healthcare professional. Patients should verify relevant doctor and hospital information and discuss medical concerns directly with the doctor. **Emergency situations:** QuickOPD is not an emergency medical service. Patients experiencing a medical emergency should immediately contact local emergency services or visit the nearest appropriate emergency department rather than rely on an online booking or video consultation. ## 10. Patient Information and Privacy QuickOPD collects basic patient and booking information necessary to facilitate the requested appointment. Relevant information is shared with the specific hospital selected by the patient for appointment validation, processing, coordination and related booking services. For video consultations, the patient’s submitted contact details may be shared with the selected hospital so that its authorized staff can contact the patient through the hospital's WhatsApp number. QuickOPD handles personal information in accordance with its Privacy Policy and applicable data protection requirements. Information may also be processed by relevant technology, communication or payment service providers where necessary to operate the platform. Patients should review the Privacy Policy available on www.quickopd.com for further information about data handling, retention and privacy-related requests. ## 11. OP Queue Tracker QuickOPD may provide an OP Queue Tracker for selected doctors or hospitals. The tracker displays queue information, such as OP numbers, status and estimated waiting times, based on information made available through the hospital's system or staff. The accuracy and timeliness of this information depend on hospital-side updates. Estimated waiting times are indicative and may change due to consultation duration, emergencies, schedule changes or other hospital operations. QuickOPD does not guarantee that every tracker update or estimated waiting time will be exact. ## 12. Technical Availability QuickOPD aims to maintain the availability and proper functioning of its platform. However, the website or certain features may occasionally be affected by maintenance, connectivity problems, technical faults or third-party service interruptions. QuickOPD may temporarily modify, suspend or restrict a feature when reasonably necessary for maintenance, security or operational reasons. Patients who experience booking errors or incorrect booking details may contact Customer Care for assistance. ## 13. User Responsibilities and Prohibited Use Users agree to: - Provide accurate information during booking. - Use the platform only for lawful purposes. - Avoid submitting false, misleading or unauthorized booking requests. - Avoid attempting to interfere with the website, its security or its booking systems. - Avoid misusing another person's contact details or personal information. QuickOPD may restrict access or take appropriate action against misuse, subject to applicable law. ## 14. Third-Party Services QuickOPD may rely on third-party services for payment processing, messaging, hosting and other technical functions. Such services may be subject to their own terms, policies and technical limitations. QuickOPD does not control the independent operation of third-party platforms, including WhatsApp, and cannot guarantee their uninterrupted availability. ## 15. Intellectual Property The QuickOPD name, branding, website content, software and associated platform materials are owned by or lawfully used by the relevant rights holders. Users may not copy, reproduce, distribute or commercially exploit these materials without appropriate authorization, except as permitted by applicable law. ## 16. Changes to These Terms QuickOPD may update these Terms and Conditions to reflect changes in its services, operating procedures or applicable legal requirements. The updated version will be published on www.quickopd.com with the applicable effective date. Continued use of the platform after an update will be subject to applicable law and the updated terms. ## 17. Governing Law and Disputes These Terms and Conditions are governed by the laws of India. Disputes arising from the use of QuickOPD will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to mandatory consumer rights and other applicable legal requirements. ## 18. Contact and Customer Support For appointment-related assistance, technical issues, privacy concerns or other questions, please contact: **M/s. Shareatopic Online Services** Brand: Quick OPD H.No: 6-6/2/9, Nandyala Complex, Near Warangal X Road, Yedulapuram, Khammam Rural, Khammam, Telangana – 507163, India. **Email:** helloqopd@gmail.com **Mobile:** 8008951347 **Website:** https://www.quickopd.com By using QuickOPD, you acknowledge that you have read and understood these Terms and Conditions.